Privacy Policy

Introduction

Essentials Kenya (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at essentialskenya.com, place an order, or otherwise interact with our services.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and delivery address that you provide when placing an order or contacting us.
• Payment Information: M-Pesa transaction details necessary to process your payment. We do not store full payment credentials on our servers.
• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and referring URLs, collected through analytics tools.
• Device Information: Browser type, operating system, IP address, and device identifiers collected automatically when you visit our website.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including delivery within Nairobi
• To communicate with you about your orders, including confirmations and delivery updates
• To respond to your enquiries and provide customer support
• To improve our website, products, and services
• To send promotional communications, where you have opted in to receive them
• To comply with legal obligations and protect our rights

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Third parties who assist us in operating our website, processing payments (M-Pesa), and delivering orders. These providers only have access to the information necessary to perform their functions.
• Analytics Providers: We use Vercel Analytics to understand website usage patterns. This data is collected in aggregate and does not personally identify you.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order-related data may be retained for accounting and legal compliance purposes.

Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Object to or restrict the processing of your information
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at contact@essentialskenya.com.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last modified” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@essentialskenya.com.